When a tenant reports no heating or no hot water, speed and clear information matter more than guesswork. Etchells Plumbing Services handles boiler repairs for rented homes across South Birmingham and Worcestershire.
Gather the basics before you call
Ask the tenant for:
- Whether heating, hot water or both have failed
- Any fault code on the boiler display
- Whether the pressure gauge looks unusually low
- Safe access times and who will open the door
Pass those details to the engineer. They do not replace diagnosis on site, but they avoid a wasted first conversation.
Repair first, replace when repair stops making sense
Most rental boiler call-outs are repairs. If the appliance is elderly, repeatedly failing or needs a major part that costs a large share of a new unit, discuss boiler replacement rather than endless patching. For managed stock see landlord gas services and letting agent gas services.
Urgent faults and gas smells
We provide 24 hour emergency plumbing for urgent loss of heat. If anyone smells gas, they must leave the property and call the National Gas Emergency Service on 0800 111 999 before contacting any engineer.
After the visit
Keep the findings with the property file. If the same boiler fails again within weeks, that history helps decide repair versus replacement for the next tenancy or mid-tenancy decision.