This policy explains how Etchells Plumbing Services (“we”) handle personal information collected through this website or when you telephone us. The business address is 21 Kingsdown Road, Birmingham, West Midlands, B31 1AJ.
Information we collect
If you call, we take the details needed to discuss the job: your name, telephone number, postcode and a description of the work. If you use the enquiry form, we also collect your email address and the service you selected.
If you use the property portfolio enquiry form, we collect your name, company (if provided), telephone, email, optional property count and areas, the service you selected, and your message. We use that information only to respond to residential property-management, letting-agent or landlord enquiries.
If you apply for a job through the careers pages, we collect the information you submit on the application form — typically your name, email, telephone number, location, the vacancy you are applying for, and any experience or qualifications you choose to include. Job applications are accepted only through that form.
How we use it
We use customer information to respond to enquiries, arrange visits and carry out the work you have asked us to do. We use applicant information only to consider you for the vacancy (or a related role you may have applied for) and to contact you about recruitment. We do not sell personal information.
Cookies and analytics
We use Microsoft Clarity to understand how visitors use the website. Clarity may collect usage information such as pages viewed, clicks and session recordings, and may set cookies or use similar storage. See the cookie policy for more detail. We do not use advertising cookies.
How long we keep information
Enquiry details are kept for as long as needed to deal with the job and any follow-up, and to meet legal or accounting requirements where those apply. Applicant information is kept only for as long as needed for the recruitment process. A longer retention period for recruitment records has not been fixed in writing on this site; if you want to know what we still hold about an application, contact us using the details below.
Your rights
You can ask what information we hold, ask for it to be corrected, or ask for it to be deleted where we do not need to keep it. Contact us by telephone on 07775 775908 or email info@etchellsplumbing.co.uk.
This policy will be updated if the way we handle information changes.