This policy explains how Etchells Plumbing Services (“we”) handle personal information collected through this website or when you telephone us. The business address is 21 Kingsdown Road, Birmingham, West Midlands, B31 1AJ.
Information we collect
If you call, we take the details needed to discuss the job: your name, telephone number, postcode and a description of the work. If you use the enquiry form, we also collect your email address and the service you selected.
How we use it
We use that information to respond to enquiries, arrange visits and carry out the work you have asked us to do. We do not sell personal information.
Cookies and analytics
We use Microsoft Clarity to understand how visitors use the website. Clarity may collect usage information such as pages viewed, clicks and session recordings, and may set cookies or use similar storage. See the cookie policy for more detail. We do not use advertising cookies.
How long we keep information
Enquiry details are kept for as long as needed to deal with the job and any follow-up, and to meet legal or accounting requirements where those apply.
Your rights
You can ask what information we hold, ask for it to be corrected, or ask for it to be deleted where we do not need to keep it. Contact us by telephone on 07775 775908 or email info@etchellsplumbing.co.uk.
This policy will be updated if the way we handle information changes.