24 Hour Emergency Plumber in South Birmingham & Worcestershire
When heating fails overnight or a pipe starts leaking badly, you need a clear number to call. Etchells Plumbing Services provides 24 hour emergency plumbing across South Birmingham, Bromsgrove, Hagley, Kidderminster and the corridor towards Bewdley for urgent residential and commercial faults.
Call 07775 775908. Gas Safe registered 227442. If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999 before contacting any engineer.
Urgent problems we are commonly called for
- Loss of heating or hot water when the boiler will not fire
- Boiler lockouts that leave the house cold
- Leaking pipework, radiators or valves that need isolating and repairing
- Serious bathroom or kitchen leaks that risk damage to floors or ceilings
- Urgent boiler faults where waiting until the next working day is not practical
Not every fault is an emergency. A radiator that is slightly cool, a dripping tap, or a boiler that needs its annual service, can usually wait for a planned visit.
What to do before we arrive
- Water leak: isolate at the stop tap if you can do so safely; turn off affected radiator valves; keep clear of electrics near the water
- Boiler failure: note any fault code; try a single reset only if the manufacturer instructions allow it; do not dismantle the appliance
- Suspected gas smell: leave the property and dial 0800 111 999 first — not a plumber
Gas-related concerns
A suspected gas leak is not a routine plumbing call. Leave the building, do not switch lights or appliances on or off, and dial the National Gas Emergency Service on 0800 111 999. Once the emergency service has dealt with the immediate risk, a Gas Safe registered engineer can assess follow-up repair or appliance work.
What to tell us when you call
- Your postcode and address
- Whether heating, hot water, a leak or something else is the problem
- Any fault code on the boiler display
- Whether water needs isolating and whether you can do that safely at the stopcock
- Access arrangements if you are not at the property
- For rentals — whether you are the tenant, landlord or agent
Do not dismantle the boiler or attempt gas work yourself. Non-urgent diagnosis: boiler repairs · boiler installation · plumbing repairs.
Emergency cover for landlords, agents and managers
Tenant-reported loss of heat or serious leaks often arrive out of hours. We can attend rental properties along the same corridor when access is arranged.
Property services · Landlords · Letting agents · Property managers · HMO services · Portfolio landlords
If a heating appliance has been disconnected as unsafe, HSE states the landlord must provide emergency heating while remedial work is arranged — that duty sits with the landlord; we handle the gas / heating repair side once booked.
Where we cover
Emergency cover follows our normal working corridor from South Birmingham into Bromsgrove district and along to Hagley, Kidderminster and Bewdley. We operate from our Birmingham address at 21 Kingsdown Road, Birmingham, B31 1AJ. Confirm your postcode when you call.
Emergency cover in priority areas
Confirm your postcode when you call. These are among the places we attend most often.
Common questions
The heating has gone off at 2am and it is freezing — is that an emergency call?
Yes, loss of heating in cold weather is a typical reason to call. Tell us your postcode, whether the boiler shows a fault code, and whether you still have hot water. We provide 24 hour emergency plumbing and agree attendance when you call.
Water is pouring from a pipe or radiator — what should I do before you arrive?
If you can do so safely, isolate the water at the stopcock and turn off any affected radiator valves. Keep clear of electrical fittings near the leak. Call us with the address and a description of how fast the water is running. Do not attempt gas work yourself.
I can smell gas — should I call you or someone else first?
Call the National Gas Emergency Service on 0800 111 999 first. Leave the property, avoid switches and naked flames, and follow their advice. Only contact a Gas Safe registered engineer for follow-up once the emergency service has made the situation safe.
Is a dripping tap or a slightly cool radiator an emergency?
Usually not. Those can wait for a planned visit. Emergency cover is for faults that risk damage to the property or leave you without heat or essential hot water when waiting until the next working day is not practical.
What information speeds things up when I call?
Your full address and postcode, access arrangements, whether heating, hot water or a leak is the problem, any boiler fault code, and whether you have already isolated water.
Can landlords and letting agents use emergency cover for tenant-reported failures?
Yes. No heat, no hot water and serious leaks in rentals are common out-of-hours calls. Tell us you are the landlord or agent, the tenant access arrangements, and the address.
Do you cover emergency calls in Harborne, Bromsgrove and Kidderminster?
Yes — emergency cover follows the same corridor as our planned work across South Birmingham and Worcestershire. Confirm your postcode when you call.
How much is an emergency call-out?
Emergency call-out charges start from £90 per hour. That is not a promise that every job takes one hour. Work beyond the stated starting scope is quoted when you book.
Speak to a Gas Safe registered engineer
Call Etchells Plumbing Services for residential or commercial plumbing and heating, including 24 hour emergency cover, across South Birmingham, Bromsgrove, Hagley, Kidderminster and the corridor towards Bewdley.